Customer Service Work At Home

[tam2005]

Our company is currently seeking Technical Support Associates to work virtually from the comfort of their own home. Our associates will receive up to 5 weeks paid virtual training. Upon successful completion of the training, you are ready to begin taking calls, all from your home office!

As a Technical Support Associate focusing on enhanced customer service opportunities, you will be providing in-bound customer service, support and resolution for inquiries regarding television equipment &/or services. Providing excellent customer service and accuarate solutions are key in this position.

Sitel offers a comprehensive benefits package and an opportunity for growth and advancement. If the idea of a commute measured in inches as opposed to miles brings a smile to your face, then Sitel HomeShore might just be the opportunity you’ve been seeking. To learn more about joining the Sitel team, please review the job requirements below.
Demonstrated ability to perform with minimal direct supervision (self-discipline and self-starting are critical abilities for this position).
Solid PC skills to include the ability to perform basic troubleshooting of hardware and software.

Demonstrated ability to learn new skills and tasks quickly and to assimilate the learning into assigned tasks.
Excellent customer service and listening skills including the ability to maintain composure in stressful situations and resolve complex issues for customers.

Organizational skills, including the ability to plan, prioritize, and multi-task workflow in a timely manner.
A dedicated analog phone line and high speed internet (DSL or Broadband), corded headset with a noise canceling microphone and a monitor with a minimum display resolution of 800 x 600 pixels.
Willingness to work a flexible schedule from the comfort of your own home.

A criminal background investigation, drug screen and credit check are required for all candidates being considered for this position.
Sitel is an Equal Opportunity Employer, a drug free workplace and an AARP featured employer.