by createyourdream » Sat Apr 18, 2009 9:45 am
With my past experience in network marketing, the phone was always a necessity, but also a tax writeoff. Since I haven't been doing that for a couple years, I kept the extra phone line to participate in conference calls & as a backup fax. Since I no longer participate in teleconferences, I just decided to cancel the 2nd land line because I prefer not having to use the phone...
I will make my cell phone my contact phone number and that's always with me if someone needs to be in touch, but I hope to handle customer service and client contacts in online ways, email, webinar, skype, IM, Twitter. There are just so many ways to communicate online, that a phone seems unnecessary.
I personally love Chat Customer Service. Most recently, Comcast Online Chat solved an issue for me in minutes while I was on hold for the same amount of time by phone!
Now, our Chimney Biz runs on phone contact, so we have an exclusive separate biz line.
best,
Mary