The Power Of TQ found here:
http://www.thinktq.com/index.cfm?sa=109567
I bought it.
Use it.
Really, really enjoy it.
One of the best resources I've seen. I may even require interns
to get The Power Of TQ book.
It summarizes LOADS of research from many, many people
into a list of actual practices, you take a test, and the software
programs your responses into the data base and produces
a personalized book for you.
Great resource.
Thanks,
Lee