Hi Lis,
SBI as it is now has no chat capability.
You would need to have a remotely hosted chat-solution because you can't install 3rd party software on an SBI site.
If you must have chat and it must be installed on your own server, then SBI isn't for you for this site.
If you visit the site and scroll all the way down to the bottom of the page you will find a link named "Click here to e-mail your question.".
Click it and it will pop up a form where you can leave your question.
Ask them specifically if any of the current customers have remotely hosted chat solutions integrated in their SBI sites.
Sincerely,
Henrik Flensborg
Because keyword marketing is more than just WordTracker and KEI