Customer Service (In-bound Contact Center)-WAH

[tam2005]

Description Headquartered in Columbia, Maryland, our Customer Care Teams are positioned throughout the United States in both "brick and mortar" and "virtual" offices. When an existing customer has a question or needs assistance, they are connected with one of our Customer Care Associates for assistance. Following paid training (to be held in Tampa in July), members of our Virtual Teams utilize our systems and equipment to perform their job responsibilities from the convenience and comfort of their home offices. Our multi-location Teams enable us to expand our availability to clients while maintaining an excellent work-life balance for team members.

Our state-of-the-art systems and utilization of technology lead our market, and enable us to maintain a competitive edge in our delivery of products and services to our customers. Our array of debt recovery solutions enable us to select the most appropriate program for each customer based on individual needs. In addition, the resources and educational information we provide to our customers ensures their return to "financial health".

Our Customer Care associates assist customers via in-bound telephone calls. They follow our standard operating procedures (learned during training and 'on the job training') to help resolve customer issues and/or respond to questions. Following training, our customer care associates work from their homes as part of a 'virtual contact center' -- the same type of responsibilities as a contact center representative without the commute!

Requirements
• High school diploma or general education degree (GED). Some college and/or college degree preferred.
• Minimum of 2 years related customer service work experience required, with a minimum of 1 year in a high-volume contact center envrironment
• Minimum of 1 year working with debt management or related programs preferred
• Solid understanding of Microsoft Windows, MS Explorer; Good data entry and multi-tasking skills (ability to listen to the customer and enter information into the computer)
• Proven successful experience with customer account management and relationship building.
• Prior experience in working with multiple products and/or services, preferably in a financial environment preferred.
• Other relevant education and/or experience may be substituted.
• Requires a dedicated, private home office, computer, wired high speed internet connection, and phone line ("land" line, not VOIP) to be used when working Virtually
• Ability to work an evening schedule (such as M-F, 1 p.m. to 10 p.m.) or a schedule that includes four weekdays plus Saturday (such as M,T,W,F, and Saturday, 9 a.m. to 6 p.m.)
•Ability to attend 4-5 weeks of training in Tampa (Monday - Friday, 9 to 6)

We offer a professional work environment, paid training, competitive salary, and comprehensive benefits package (including paid time off, medical, dental, vision, and 401(k)).
Interested? Please complete our on-line application.