Customer Service/Work At Home Agent

[tam2005]

Sutherland Global Services is currently hiring
Customer Service/Sales support Work At Home Agents
Part Time Position- Total of 29 hours per week –

Days: Must be flexible to Monday through Friday including week ends

Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with more than two decades of experience in the customer management space. Since 1986, some of the world's most respected companies have depended on Sutherland to manage various aspects of their customer operations. By taking advantage of Sutherland's domain knowledge, quality processes and global delivery options, clients are able to dramatically improve their sales, marketing and customer support results while remaining focused on their core competencies.

Sutherland offers an end-to-end set of Customer Life Cycle and Back-Office Life Cycle services that clients can choose to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates multiple delivery centers across the United States, Canada, India and the Philippines.

Sutherland Global Services is a privately-held company with headquarters in the United States.

Sutherland@Home is currently recruiting for top-performing Sales Representative to work from home in inbound contact center environment. In this position, you will be responsible for answering questions regarding our clients’ products and services in a sales-oriented, team environment.
Description: IB Consumer Customer Care with Sales- Sutherland provides a cost-effective and professional approach to assist our client in their continued goal of building a customer base that is a leader in the industry.

Part-Time agents currently answer inbound calls from our client's Residential customers across the South West region (Missouri, Oklahoma, Kansas, Arkansas, and Texas) and address the caller’s needs. Caller needs include billing issues, clarification of fees, general account information, promotions, product knowledge, repair/maintenance, general customer complaints, billing disputes, and credits/adjustments. Agents access various data-proprietary for the purposes of reviewing customer accounts and appropriately addressing the needs of the customer.

Upon completion of the customer care portion of the call, as appropriate, the agent attempts to uncover potential products/services needs in a sales-oriented conversation. The strategy includes a cross-sell and/or up-sell for additional consumer products/services for a better overall solution, and enhanced customer experience.
Other products and services include HSI (High-speed internet), DISH, Cingular, Long Distance (various packages), and various enhanced entertainment packages. By reviewing the customer account in detail, the agent can position our client to be the customer’s lone provider of a vast amount of communication and entertainment solutions.

Hardware Requirements You will need a PC that meets the following minimum requirements:
32 Bit Windows XP or 32 Bit Windows Vista (Home Premium or Business)
1 GHz or higher Intel Pentium 4 or AMD 64 processor
1 GB of System Ram for Windows XP or 1.5 GB for Vista
20 GB of available hard drive space
DVD drive
Sound Card
Analog Headset
Broadband Internet (not WiFi)

If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!