Home Agent Customer Contact Rep

[tam2005]

Citi Home Agents are classified as Citi Temporary employees. CitiTemps are designed to help staff our organization with quality part-time temporary employees. CitiTemp assignments are temporary, meaning they are limited in duration, based on business needs and circumstances.

Customer Contact Representatives are the key to our organization's success. They are the primary point of contact for our customers. The Home Agent Program allows employees to work from home by utilizing broadband technology to connect securely and reliably to corporate voice and data networks. A quiet and secure workspace is necessary and necessary equipment (i.e.. PC, monitor, phone, mouse, headset, and keyboard) are provided by the Company. Paid Training will also be provided by the company.

Collections Representative
Nothing rattles you. You are calm, cool and friendly no matter what. You should check out a collections position. You'll help customers protect their credit while working in a virtual team environment. You'll finish the day feeling like you made a difference.

As a Collections Representative, you'll spend your day talking with customers over the phone, reminding them about late or missed payments, helping them find ways to arrange their finances, and setting up payment solutions to help them get back on track. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and help them problem solve.
Excellent communication and persuasion skills. Creative problem solving skills. Proficiency with Windows based applications. Sales experience is desirable.


Home Office Requirements
·Have DSL or cable Internet access 3.0 or higher
·A dedicated phone line
·Private secure work area within the home