Full-Time Work from Home Customer Service Rep

[tam2005]

Unresearched...

Please Note***We are only accepting applicants in the Austin, TX area. While we are looking for someone to work from home, we do have occasional meetings***

Required hours:
Monday through Friday from 8:00 AM to 4:00 PM CST

Ohio-based Medicaid billing company is looking for a full-time Customer Service Representative to meet the following description:

GENERAL SUMMARY:
This employee ensures the efficient operation of the company by providing telephone assistance and clerical/bookkeeping services for the support of Customer Service activities.

INDIVIDUAL PERFORMANCE COMPETENCIES:
In support of the mission of the company, each employee recognizes the importance of fanatical customer service to clients, vendors, and co-workers. In this context, each employee has the following responsibilities as an employee:

1. Responsible – works independently, in a safe and appropriate manner.
2. Sensitive – displays sensitivity to the needs of clients and co-workers.
3. Timely – recognizes time as a customer’s most valuable resource and responds promptly to clients’ and co-workers’ needs.
4. Accurate – works carefully and precisely, with attention to detail.
5. Thorough – completes all requirements of job.
6. Coordinated – organizes and delivers service in the proper order. Utilizes resources wisely.

ORGANIZATIONAL TEAMWORK COMPETENCIES:

To support the mission of the company, each employee recognizes the importance of working together with co-workers and management for the benefit of the organization and client. In this context, each employee has the following responsibilities as a customer service team member:

1. Performs duties willingly and with initiative; shares necessary information so co-workers can do the same.
2. Treats others with consideration, courtesy and respect.
3. Remains calm and continues to work effectively in stressful situations.
4. Demonstrates judgment and tact when dealing with others.
5. Communicates effectively with clients and co-workers.

ORGANIZATIONAL SUPPORT COMPETENCIES:

1. Attendance/Punctuality
2. Policy and Procedure Compliance
3. Individual Growth
4. Dress/Grooming