Customer Service Representative-Work At Home

[tam2005]

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A CSR is primarily responsible for processing all calls on a client’s telephone lines in an efficient, effective and courteous manner by following all instructions and procedures necessary for answering, handling and dispatching such calls according to information available on the client’s account.

Essential Job Functions:
Promptly answer incoming calls
Maintain professionalism even under difficult situations
Maintain accuracy and timeliness in all work including messages and on calls

Use good call control skills to maintain speed
Adapt to changing technology as well as changing client instructions
Strong team player
Commitment to company values
Basic computer proficiency
Strong customer orientation

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.