VoIP Technical Support Rep-Work At Home

[tam2005]

*** IMPORTANT: Please apply ONLY if you have experience with VoIP and have good knowledge of networking concepts. This position requires someone who is VERY technical! Please do not apply if you do not have networking knowledge/experience. Thanks!

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To support our growth, Future Nine is currently looking to hire 1-2 individuals for part-time or full-time customer support positions.

Job details:
You will be helping customers troubleshoot their ATAs, Soft Phones, and PBXs - as well as help them with other issues such as billing and general questions. Most work will be done online via email, instant messaging, and similar media.

Requirements:
* Responsible, self-learner, and able to work unsupervised.
* Great people skills.
* Native-level English.
* Knowledge of general networking concepts - TCP, UDP, ports, routers, modems, ATAs, NAT, etc.
* At least basic knowledge of how the SIP protocol and VoIP works. Ability to understand and troubleshoot ATAs.
* Asterisk and Linux knowledge a bonus (not required).
* Be prepared to work hard and deal with difficult customers at times.
* University degree not required.
* Location does not matter. You will be working remotely via the internet.

This is an entry-level position and would be perfect for a student or a recent graduate looking to start their career. Other applicants welcome of course. The position is work-from-home and can be done from anywhere in the world. You will however be required to come online and perform your duties during your schedule without supervision. We need someone who is a self-starter and self-learner, and can work independently unsupervised. We will not be watching your every move - but we will be watching the results very closely. If you think you will not be able to work responsibly without being supervised please do not apply.

Please send us your Resume. At minimum we'd like to see:
* Your employment and education history (if applicable)
* Your qualifications and non-job experience
* Languages
* Job expectations
* Salary expectations
* Interested in part-time or full-time? how many base hours a week if part-time? any specific schedule requirement?