Teleinterviewer (Part Time Work From Home)

[tam2005]

the journey begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency.

But more than speed, we focus our energies on accuracy.

Currently, we seek a

Part Time Work from Home Teleinterviewer I

Basic Purpose:
This position completes insurance applications via telephone for a single client company.

Working Hours:
The work from home position would require working from the Lee's Summit office for 6-8 weeks.


Monday-Friday 3:00pm-7:00pm, Saturdays 8:00am-Noon

(Wednesday or Thursdays off during the week) for 4-6 weeks then home


OR


Monday-Friday 4:00pm-8:00pm, Saturdays 8:00am-Noon

(Wednesday or Thursdays off during the week) for 4-6 weeks then home



Required Equipment:

DSL/Cable connection speed 1.0 Mbit down/256 Kb upload speed minimum

o (Cannot be through aWiFi internet connection or satellite provider.)

Home telephone line with local Kansas City area number

o Note: the position requires the applicant to reside in the Kansas City metro area

Analog Phone

Analog Headset

Desk

Chair

Lighting

Surge Protector

Quiet Working Space

The position may also require a router and multiple in home visits for setup and repair of equipment. The smart computer and all other necessary technical equipment will be provided by Quest Diagnostics


Principal Duties & Responsibilities:

Complete interviews with insurance applicants via telephone. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes.

Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.

Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.

Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

Knowledge & Experience:


High School Diploma or Equivalent required, some college courses preferred.


Minimum Skills Required



Ability to type 30 wpm

Strong communication skills

Accurate, detail oriented

Proficient teamwork skills

Good work attendance record

Organizational skills


Six (6) Months Customer service experience

Minimum Skills Preferred

Background in Medical Terminology





Want to be able to wear your fuzzy slippers to work? How about save over $1,800 on fuel expenses? Our work at home Teleinterviewers do both!



Quest Diagnostics is and Equal Opportunity Employer

Requirements:Quest Diagnostics is an Equal Opportunity Employer