Teleinterviewer-PT-Work At Home

[tam2005]

Part Time Work from Home Teleinterviewer I

Basic Purpose:
This position completes insurance applications via telephone for a single client company.

Working Hours:
The work from home position would require working from the Lee's Summit office for 6-8 weeks.

Monday-Friday 3:00pm-7:00pm, Saturdays 8:00am-Noon

(Wednesday or Thursdays off during the week) for 4-6 weeks then home

OR

Monday-Friday 4:00pm-8:00pm, Saturdays 8:00am-Noon

(Wednesday or Thursdays off during the week) for 4-6 weeks then home

Required Equipment:

DSL/Cable connection speed 1.0 Mbit down/256 Kb upload speed minimum

o (Cannot be through aWiFi internet connection or satellite provider.)

Home telephone line with local Kansas City area number

o Note: the position requires the applicant to reside in the Kansas City metro area

Analog Phone

Analog Headset

Desk

Chair

Lighting

Surge Protector

Quiet Working Space

The position may also require a router and multiple in home visits for setup and repair of equipment. The smart computer and all other necessary technical equipment will be provided by Quest Diagnostics

Principal Duties & Responsibilities:

Complete interviews with insurance applicants via telephone. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes.

Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.

Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.

Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

Knowledge & Experience:

High School Diploma or Equivalent required, some college courses preferred.

Minimum Skills Required


Ability to type 30 wpm

Strong communication skills

Accurate, detail oriented

Proficient teamwork skills

Good work attendance record

Organizational skills

Six (6) Months Customer service experience

Minimum Skills Preferred
Background in Medical Terminology


Want to be able to wear your fuzzy slippers to work? How about save over $1,800 on fuel expenses? Our work at home Teleinterviewers do both!

Quest Diagnostics is and Equal Opportunity Employer

Quest Diagnostics is an Equal Opportunity Employer

Job Requirements
Highest Level of Education: High School Diploma or GED Desired Job Type(s): Regular - Part Time Shift: Evening Assessment Type: Not Applicable Job Site: MO,Lees Summit,800 NW Chipman Rd Area(s) of Expertise: CUSTOMER SERVICE - All