Support Tech - Work At Home

[tam2005]

Description:
Tier 1 Support Tech - CERTIFICATION REQUIRED
One of the Following Certificates Required:
A+, MCP, CCNA, MCSE, CCNP

FLEXIBLE HOURS AND DAYS
SOME EVENING/WEEKEND SHIFTS REQUIRED

A trusted provider of online computer support is looking for high-energy self-starters to join their world-class support team.

Additionally, they are currently seeking dynamic candidates who are:
Looking for flexibility
Able to work from home
Most importantly, these candidates must:
Possess excellent communication and customer service skills.
Genuinely care about the customer(s).
Be highly motivated and able to work independently.
Take ownership for problems and follow through to resolution.
Be disciplined to work independently while working towards the goals set by Our Client’s tech team.
These candidates will be part of a growing team of Tier 1 Support Techs to work for a leader in the Computer Industry who is offering tech support to their customers across the country. Our Client is offering flexible hours for the right candidates, and this is a great opportunity for growth.

Our client is one of the fastest growing companies in the remote Home Technology Support Services industry, and we are hoping to hire multiple people for immediate Computer Support Technician openings.
This is a Temp to Direct Hire opportunity with flexible hours and days. A variety of shifts exist over the 24x7x365 timeframe; some evening/weekend shifts will be required.

This is a Contract to Direct Hire position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Blue Bell, PA. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies on the East Coast.


Requirements:
To be considered, candidates must have the following credentials:
Three (3) years minimum of Desktop or Call Center Support for all of the standard Windows-based systems; previous Technical Support experience
Demonstrated strong technical skills with:
All of Microsoft Windows OS
Application support
Networking
Must be well-versed in resolving all common computer problems, including:
Viruses
Slow performance
Errors
E-mail client set-up
Software Installation and Configuration
Wireless Networks
Peripheral problems
Candidates will need the following for remote set-up:
High-speed Internet access
Dedicated Windows-based computer with XP Pro at a minimum
Quiet, private workspace
Dedicated phone line (No VoIP)
Certification(s) including, but not limited to:
A+
MCP
CCNA
MCSE
CCNP
Net+

Candidates without certification or failing to provide supporting documentation from an accredited institute will NOT be considered for this position.
Mac OS-based systems a bonus
Tech Sales experience a plus