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On-Demand Helpdesk : FREE

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On-Demand Helpdesk : FREE

Postby DCH » Tue Sep 05, 2006 8:59 am

We are excited to announce the Beta release of our on-demand helpdesk solution "SupportMagic"
SupportMagic is an integrated support solution for companies that require communicating with their customers online. SupportMagic can be used by any/all department(s) within the organization such as ‘Sales & Marketing’, ‘Billing’, ‘Technical Support’ etc. for a better customer experience.

The solution has five modules, namely:
1) Helpdesk / Ticketing
2) Live Chat
3) Knowledgebase / FAQ
4) Troubleshooter
5) Reports
In addition to the above, there are personalized features such as calendar, private messaging, dashboard & team notices.

Here is a sample deployment:

1. Support Center (default support page for your customers)
http://test.codeserve.com

2. Staff
http://test.codeserve.com/staff.shtm
user: vanhelsing
pass: magic

***

If you would be interested in deploying the solution for your website, please register at:
http://register.supportmagic.com
We manually review applications before approving them.

note: Only active websites with traffic will be approved
DCH
 
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Joined: Tue Sep 05, 2006 8:05 am

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