A few months ago I joined Bukisa and since that moment I posted some articles. Not for the money they pay (peanuts), not for traffic (close to zero if I compare them with EzineArticles) or SEO but ... very sad ... for saving my time. (I wasted too much time dealing with copyright infringements sent to article directories that are not very professional and accept articles submitted by content thieves)
Everything was fine till today when I discovered that yesterday they published the last article I submitted but ... guess what ... they removed my resource box! Of course, they didn't bother to notify me
I contacted them by Twitter ... no reply.
I used their contact form and very quickly I got an answer, an amazing answer:
"We apologize for not letting you know after it was done. We do not allow Resource Boxes. Your information must only be on your profile."
I said to myself, "Whaaat?"
and I replied to that nice guy asking him to remove my article from that site because they do NOT have my permission to publish it without a resource box. No answer, no action. The guy replied to my first message and then disappeared.
I tried to delete the article while logged into my account. Not possible even if in theory there is a button there for such action ...
Then ...
I checked once again my previous approved articles. All of them had the resource boxes in place
Then I read once again the Terms of Use. Nothing about that weird and new rule Then I checked other articles approved TODAY (one day after my article) but belonging to other authors. Guess what? I just found out an article that has a promotional link inside the body of the article and it has also a resource box
Well ... since that moment I sent more emails to the Customers Support. No one ever responded, no one added back my resource box, no one deleted my article. Nothing.
A few months ago I even promoted Bukisa ... Shame on me!
What do you think about this joke of customers support & site?