Monday, my eBay account was hijacked by someone selling bogus Rose bowl tickets. My account wasn't/isn't the only one targeted, but so far as I know, it's the only one that resulted with a "sale". The tickets were/are listed for $970 X four of them.
I think they are all listed as BIN. The one run from my account got listed and completed before I knew anything was going on -- and I am now stuck with $109 worth of FV fees.
The auction was listed at about 2 pm after I'd already checked in on my account. Two hours later, it was over. Found the emails from the buyer four hours later when I checked in again. He wanted to make sure the auction was okay before he forked out neally $4000 for these tickets. He didn't use the email given in the auction's description, but instead looked for one he trusted. Good idea! I told him we'd been scammed and went to get help.
Well, I finally got hold of someone next day in live help who got the auction and the listing fees removed. Listing fees were $5.80. However, they left the final value fees!! After four days of begging to have them removed, I'm finally told that they have to bill me and then I have to try to get it reversed! Can't do that until thrity days after I get billed. Which may be about Feb. next year!
There's another eBay seller who was luckier. She found the listing before it closed. The scammer got her for $1.10 in listing fees. I wish I'd been only taken for so little! But as I say, there wasn't a problem in getting those taken off.
Naturally, I'm not happy. Not only does it put us in a bit of a bind, but it's unfair that I have to be put to the trouble of begging for my money back. I just don't understand how they can see that the auction was bogus, cancel it and the LF, but let the FVF stand as if it was a truly completed auction, and tell me it's policy. In fact, when I contacted billing, the guy I talled tp tried to "explain" they were fees for auctions I'd listed. Got huffy then! God, how do they manage to skim over all the info on it being a fraudulent listing, I'm the VICTIM here, and then tell me it's a legal fee?
I'm soured on listing anything now, and I have a lot to list! In fact, I want to cancel my store even though there are watches on some of my products. But is that cutting off my nose to spite my face? Just feel as though I don't want to give them the business just now.
I don't know . . .I have another ID I've neglected while trying to build this new one up. Going back to that one while I decide what I really want to do. They've billed me for the next month of store usage. But, I may cancel it anyway.
Oh, and just for the record -- no I DIDN"T click on any link in a bogus email. I send a copy to spoof@ebay.com and delete. And lately the emails are trickier. They claim I've shown an interest or have bid on their auction, and since the buyer has opted out, I'm getting a 2nd chance to get the item. What morons! I know what I've bid on lately! And how would they know if I had shown merely an interest? Anyway, I never click on these.
I opened a new email address just for my ebay account. Chose new and really long passwords for both my ebay accounts and my email accounts. I had to do all this because that account had been locked until I did that and contacted security live help with all the info. What a pain!
Just thought I'd pop in with this heads up. Make sure your accounts are as secure as you can make them. It's not fun to be shafted like this.
Anita