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Home Number / Work Number

Time management, organization, working from home while raising children... Join us here to discuss the issues of daily life - and work - under the same roof!

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Home Number / Work Number

Postby terrapin719 » Fri Apr 17, 2009 12:11 pm

Do you have a seperate "work" number at home or do you just use one phone number for everything?

Until about a month ago I always just used my home phone number. I just recently got a new cell phone, and I've been giving that to clients as my emergency work number if they need to reach me quickly or at an odd time. But, my home number and Skype are still my primary means of client contact.
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Postby angienewton » Fri Apr 17, 2009 12:28 pm

No separate phone for business. I guess if I had clients that would call or if I used the phone for biz, I would have a separate number for sure.
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Postby SteveJohnson » Sat Apr 18, 2009 1:33 am

I have had to discontinue use of a business phone, and I don't give my home phone to clients.

I don't give it out because they tend to try to reach me at odd hours :D

Seriously - I came to the realization that what I do for clients doesn't necessitate 24 hour availability, for the most part.

I do have a couple of clients with "critical" ecommerce sites that have my home phone. But they also know that as soon as they dial it, after-hours rates apply. They don't call very often.

I had to do this because of two clients -- who both thought I should have a 24/7 help line and they thoroughly abused the privilege of having my phone number.
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Just cancelled 2nd line

Postby createyourdream » Sat Apr 18, 2009 9:45 am

With my past experience in network marketing, the phone was always a necessity, but also a tax writeoff. Since I haven't been doing that for a couple years, I kept the extra phone line to participate in conference calls & as a backup fax. Since I no longer participate in teleconferences, I just decided to cancel the 2nd land line because I prefer not having to use the phone...

I will make my cell phone my contact phone number and that's always with me if someone needs to be in touch, but I hope to handle customer service and client contacts in online ways, email, webinar, skype, IM, Twitter. There are just so many ways to communicate online, that a phone seems unnecessary.

I personally love Chat Customer Service. Most recently, Comcast Online Chat solved an issue for me in minutes while I was on hold for the same amount of time by phone!

Now, our Chimney Biz runs on phone contact, so we have an exclusive separate biz line.

best,
Mary
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Re: Just cancelled 2nd line

Postby terrapin719 » Sat Apr 18, 2009 10:40 am

createyourdream wrote:There are just so many ways to communicate online, that a phone seems unnecessary.


That's exactly how I feel! We hardly ever use our phone for anything anymore. The only reason I got a cell phone was because I was spending a lot of time offline the past month and I felt disconnected. I wish I had gotten a blackberry instead though... I want more buttons to play with! -lol-
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Postby Mel » Sun Apr 19, 2009 8:45 am

As part of our home phone package, I was given a 2nd number for free (same line but with a distinctive ring), so I use that for my clients. Even so, my clients know that phone calls are reserved for true emergencies.

I'm available by email M - F and I check it several times a day so there really is no reason for them to call. Most of my clients respect this, but a few years ago, I had one who would call multiple times a day to ask questions and then would call after hours or on the weekends with "emergencies" that turned out to be anything but. It didn't take long for me to nip that habit and implement a new phone policy. :lol:
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Postby TorontoCarol » Sun Apr 19, 2009 8:25 pm

I prefer my clients contact me by email, but I have a cel number as well if they really need to talk to me.
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Postby Oregon Coast Guy » Mon Apr 20, 2009 8:27 pm

We dropped our home phone service from Qwest, because they suck. That's another story... ;)

I use my cell phone as my main contact and for business I have my own Skype phone number.

Regards,

Tony
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Postby MommyEnterprises » Wed Apr 22, 2009 9:52 am

You can always get a voicemail account. I had one for the last 3 years. It only was $9.95/month and I would use that number instead of giving out my phone number every time I was asked for my number online.
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Postby terrapin719 » Wed Apr 22, 2009 11:30 am

I like that idea too Stefani. That way you're available, but you're not available... makes it harder for them to take advantage of having phone access.
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Postby Oregon Coast Guy » Wed Apr 22, 2009 11:42 am

I also have a voicemail through GrandCentral at http://www.grandcentral.com/

Google recently bought them. It's free and it has a lot of cool features.
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Postby wah_momma » Wed Apr 22, 2009 12:49 pm

This is a great idea :)

Aurelia

MommyEnterprises wrote:You can always get a voicemail account. I had one for the last 3 years. It only was $9.95/month and I would use that number instead of giving out my phone number every time I was asked for my number online.
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Postby JosephRatliff » Wed Apr 22, 2009 3:39 pm

My cell number is my home phone...my office number is a land line.

The ringer on the land line stays off pretty much all the time...and I return calls ASAP if they're important.
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